Terms of service
Last updated: October 7, 2026
Overview
Welcome to Hearthside Heirloom. In these Terms of Service, "we", "us" and "our" mean Hearthside Heirloom, and "you" means anyone who visits our website or buys from us. We run the website at hearthsideheirloom.com, together with all related information, content, tools, products and services (together, the "Services").
By visiting our website or buying from us, you agree to these Terms of Service (the "Terms") and to the policies they refer to, including our Privacy Policy, Refund Policy and Shipping Policy. These Terms apply to everyone who uses the Services, including people who only browse. Please read them carefully. If you don't agree with them, please don't use the Services.
Our store is hosted on Shopify, which provides the online platform that lets us sell our products to you.
1. Using our store
By agreeing to these Terms, you confirm that you are at least the age of majority where you live, or that you are the age of majority where you live and have given your consent for any minor in your care to use the Services.
You may not use our products or the Services for any illegal or unauthorized purpose, or in a way that breaks any law that applies to you. You must not send any viruses, worms or other harmful code.
If you break any of these Terms, we may end your access to the Services straight away.
2. General conditions
We may refuse service to anyone, for any lawful reason, at any time.
Our website and checkout use encrypted (HTTPS) connections, and payment card details are always encrypted when they are sent. Information you send us in other ways, such as by email, may not be encrypted.
You agree not to copy, reproduce, sell, resell or otherwise exploit any part of the Services, your use of the Services or your access to them without our written permission.
The headings in these Terms are for convenience only and don't limit or change what the Terms say.
3. Accuracy of information
We work hard to keep the information on our website accurate and up to date, but it is provided for general information only. It shouldn't be relied on as the only basis for a decision without checking more complete or current sources. Some content may be historical and not current. We may change the content of our website at any time, but we have no obligation to update any information, except as required by law.
4. Changes to prices and the Services
Prices for our products can change without notice. Sale prices apply only for the period shown. The price you pay is the price shown at checkout when you place your order.
We may change or discontinue the Services, or any part of them, at any time without notice. We won't be liable to you or anyone else for any change in price, or for any change to, suspension of or discontinuation of the Services.
5. Products
Some products may be available only online through our website, and some may be available in limited quantities. Our tree kits and Prism figures are covered by our Refund Policy, including our 60-day guarantee. Shipping protection and the Lifetime warranty are covered as that policy describes.
We try to show the colors, size and look of our products as accurately as we can. We can't promise that your screen will display them exactly, and because our tree kits are built by hand at home, every finished tree will look slightly different.
Our tree kits contain small beads and parts that can be a choking hazard. They are not for children under 3, and children should build them with an adult.
We may limit the sale of our products to any person, region or jurisdiction, case by case. We may limit the quantities of any product we offer. Product descriptions and prices can change at any time without notice, and we may discontinue any product at any time. Any offer made on the Services is void where prohibited.
If a product isn't what you expected, our 60-day guarantee applies as described in our Refund Policy.
6. Orders and billing information
We may refuse or cancel any order you place with us. We may limit or cancel the quantities bought per person, per household or per order, including orders placed with the same customer account, the same payment card, or the same billing or shipping address. We may also limit or refuse orders that, in our judgment, appear to be placed by dealers, resellers or distributors. If we change or cancel your order, we'll try to let you know by email or by the contact details you gave at checkout, and we'll refund any amount you were charged for the cancelled part of the order.
You agree to give us current, complete and accurate purchase and account information for every purchase made at our store, and to update it promptly, including your email address, payment details and shipping address, so that we can complete your order and contact you when we need to.
For details about returns and refunds, see our Refund Policy. For processing times, delivery and order changes, see our Shipping Policy.
7. Optional tools
We may give you access to third-party tools, such as payment and express checkout services, that we don't monitor, control or provide input on. These tools are provided "as is" and "as available", without any warranties or endorsement from us, and we aren't liable for anything arising from your use of them. Your use of these tools is at your own risk, and you should make sure you are comfortable with the terms on which the relevant third party provides them.
We may also add new tools, features or services to the website in future. These Terms apply to them as well.
8. Third-party links
Some content, products and services on our website may include material from third parties, and our website may link to third-party websites that aren't connected to us. We aren't responsible for checking or evaluating that content, and we don't warrant it or accept liability for it, or for any other material, products or services of third parties. We aren't liable for any harm or loss connected with buying or using goods, services, content or anything else through a third-party website. Please read the third party's own policies before you use their site. Complaints, claims or questions about third-party products should be sent to that third party.
9. Reviews, comments and other submissions
If you send us reviews, photos, comments, ideas or other material, whether we asked for them or not (together, "comments"), you agree that we may edit, copy, publish, distribute, translate and otherwise use those comments in any medium, at any time, without restriction. We have no obligation to keep comments confidential, to pay you for them, or to respond to them. This doesn't apply to photos or details you send us only to sort out a problem with your order.
We may, but don't have to, monitor, edit or remove content that we decide in our discretion is unlawful, offensive, threatening, defamatory, obscene or otherwise objectionable, or that infringes anyone's intellectual property or these Terms.
You agree that your comments won't infringe anyone's rights, including copyright, trademark, privacy or personal rights, and won't contain unlawful, abusive or obscene material, or any virus or other harmful code. You agree not to use a false email address, pretend to be someone else, or mislead us or others about where a comment came from. You are responsible for your own comments and for their accuracy.
10. Personal information
How we handle the personal information you give us through the store is governed by our Privacy Policy.
11. Errors, inaccuracies and omissions
Occasionally, information on our website or in the Services may contain typing errors, inaccuracies or omissions, for example in product descriptions, pricing, promotions, offers, shipping details, delivery times and availability. We may correct any such error, inaccuracy or omission, and change or update information or cancel orders if any information is inaccurate, at any time and without prior notice, including after you have placed your order. If we cancel an order for this reason, we'll refund what you paid for it.
We have no obligation to update, change or clarify information on the website, including pricing, except as required by law.
12. Prohibited uses
In addition to the other restrictions in these Terms, you may not use the website or its content:
- for any unlawful purpose, or to encourage others to carry out or take part in any unlawful act;
- to break any international, federal, state, provincial or local law or regulation;
- to infringe our intellectual property rights or anyone else's;
- to harass, abuse, insult, harm, defame, intimidate or discriminate against anyone;
- to submit false or misleading information;
- to upload or send viruses or any other harmful code that could affect the Services, any related website, other websites or the internet;
- to collect or track the personal information of others;
- to spam, phish, pretext, spider, crawl or scrape;
- for any obscene or immoral purpose; or
- to interfere with or get around the security features of the Services, any related website, other websites or the internet.
We may end your use of the Services or any related website if you take part in any of these prohibited uses.
13. Disclaimer of warranties and limitation of liability
We don't guarantee that your use of the Services will be uninterrupted, timely, secure or error-free, or that the results you get from using the Services will be accurate or reliable. We may remove the Services for periods of time, or cancel them, without notice.
Except as expressly set out in these Terms, in our Refund Policy (including our 60-day guarantee) and in any Lifetime warranty you purchase, the Services and all products delivered to you through them come without any other express warranties. Any warranties implied by the law where you live still apply. To the extent the law allows, our website itself is provided "as is" and "as available".
To the fullest extent the law allows, Hearthside Heirloom and its owners, employees, affiliates, agents, contractors, suppliers and service providers will not be liable for any indirect, incidental, punitive, special or consequential loss or damage of any kind, including lost profits, lost revenue, lost savings or lost data, arising from your use of the Services or of any product bought through them. To the fullest extent the law allows, our total liability for any claim relating to a product is limited to the amount you paid for that product. These limits do not apply to death or personal injury caused by our negligence or by a defective product, or to fraud.
Nothing in these Terms limits or excludes any rights you have under consumer protection laws that cannot be limited or excluded by agreement.
14. Indemnification
You agree to indemnify, defend and hold harmless Hearthside Heirloom and its owners, affiliates, partners, employees, agents, contractors, suppliers and service providers from any claim or demand, including reasonable legal fees, made by any third party because of, or arising out of, your breach of these Terms or the documents they refer to, or your breach of any law or of the rights of a third party.
15. Severability
If any part of these Terms is found to be unlawful, void or unenforceable, that part will still be enforced to the fullest extent the law allows, and the unenforceable portion will be treated as removed from these Terms. This won't affect whether the remaining parts are valid and enforceable.
16. Termination
Any obligations and liabilities that either of us took on before the date of termination survive the termination of this agreement.
These Terms apply until either you or we end them. You can end them at any time by telling us you no longer want to use the Services, or by stopping using our website. If we believe, in our sole judgment, that you have failed to comply with any part of these Terms, we may end this agreement at any time without notice. You will remain responsible for any amounts owed up to the date of termination, and we may deny you access to the Services or any part of them.
17. Entire agreement
If we don't exercise or enforce any right or provision of these Terms, that doesn't mean we have given up that right or provision.
These Terms, together with any policies or operating rules we post on this website or in relation to the Services (including our Privacy Policy, Refund Policy and Shipping Policy), make up the entire agreement between you and us about your use of the Services. They replace any earlier or current agreements, communications or proposals between you and us, whether spoken or written.
18. Governing law
These Terms, and any separate agreements under which we provide you with Services, are governed by the laws of the jurisdiction in which Hearthside Heirloom is based. This doesn't take away any protection you have under the mandatory consumer laws of the country where you live.
19. Changes to these Terms
You can read the latest version of these Terms on this page at any time. We may update, change or replace any part of these Terms by posting updates on our website. It is your responsibility to check this page from time to time. If you keep using or accessing our website or the Services after we post changes, you accept those changes. Changes don't apply to orders you placed before they were posted.
20. Contact
Questions about these Terms of Service can be sent to hearthsideheirloom@outlook.com.